TERMS AND CONDITIONS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tietheknotnz@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tietheknotnz@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tietheknotnz@outlook.com.
Macrame Hire Terms
Booking fees:
To secure your order you will be asked to pay a $100 booking fee on all backdrops. Once we have this, your hire items are booked.
NB: Unfortunately this fee is not refundable upon cancellations (this is to cover our time and loss of business).
Final payment:
The balance of your booking is to be paid 1 week prior to the date you have booked the items for. Don’t worry, we will send you a reminder - we know that the last few weeks before your big day get very busy!
Courier delivery:
We are more than happy to courier your items to you, we just ask that you make sure that you provide us with a safe address and ensure someone is available to sign for the items. If you want to send your items back to us by courier we can arrange that too. Just let us know.
Bonds:
We require a bond of $100 (this can also be used as the booking fee). Once the item is returned in original condition we will return this to you via a bank transfer. Minor dirt marks are expected
All hired items are to be returned within 3 days of the wedding unless otherwise arranged (please ask if you need them for longer, and we will do our best to accommodate your request).
Late, unreturned or damaged items will incur an additional charge or replacement fee. Full replacement or repair costs will be charged for damage to, or loss, of any hired items or packaging. All hire items become the responsibility of the hirer, during the hire period.
First in first served:
Our unique macrame backdrops book quickly, please inform us of your intent to book and secure your items ASAP after receiving your initial invoice. First to make a deposit is first to secure the booking.
Payment:
Payment can be made on our website via stripe (stripe incurs a fee of 2.9% + $.30c per transaction) or alternatively it can be paid directly to my bank account without fee
ASB, Janae Christensen 12-3094-0259921-50 with your name and booking date as a reference
The balance of your booking is to be paid 1 week prior to the date you have booked the items for.
Collect:
By appointment only from our home studio in Hunua
Please let us know when you would like to collect and your ETA on the day so we can have your items ready for you when you arrive.
Return:
Hired items (including all packaging) are to be returned within 3 days unless otherwise arranged.
Bond:
We take a $100 bond on all hire orders, this will be returned to you on return of the items in their original condition (including all packaging) minor dirt marks on the bottom are expected. Late, un-returned or damaged items and packaging will incur an additional charge or replacement/repair fee. Bonds are returned to your NZ bank account from which we receive payment. Refunds to credit cards or overseas bank accounts are not possible.
Damage and Loss:
All hire items become the responsibility of the Hirer, during the hire period. Any loss or damage will be subtracted from the bond and additional replacement or repair charges will be invoiced to the client.
Cancellations:
The $100 booking fee is not refundable upon cancellations.
Item Condition:
We pride ourselves on hiring out unique quality macrame backdrops. All macrame are carefully checked when packed. It is the Hirer's responsibility to check the macrame upon receipt and notify the Owner of any discrepancies and/or damages between the macrame supplied and the macrame ordered. Complaints made after the return or pickup of equipment will not be considered.
*Payment of the booking fees is deemed acceptance of these Terms and Conditions*